Delivery FAQs

Q: When will my flowers be delivered?

A: Free Delivery to the metropolitan areas within Singapore arranged according to the following time schedule:


Normal Items

Normal Items - City Suburbs

   

Time of placing Order (Singapore time)                                                        

Earliest delivery time (Singapore time)                                                           
Monday To Friday                                                    

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 1:00 pm the following day
Saturday

Before 1:00pm

After 4:00 pm same day

After 1:00 pm

After 9:00 am next working day
Sunday

Before 5:00 pm

After 9:00 am next working day

After 5:00 pm

After 1:00 pm next working day

 

Normal Items - Outer Suburbs(Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                        

Earliest delivery time (Singapore time)                                                           
Monday To Friday                                                    

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next
Saturday

Before 1:00pm

After 9:00 am the following day

After 1:00 pm

After 9:00 am next working day
Sunday

Before 5:00 pm

After 9:00 am next working day

After 5:00 pm

After 9:00 pm the second working day
     

Delivery Charge
Specific Time Delivery - $30
Urgent Delivery - $20
Outer Suburbs Delivery - $15
* If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation. 

 

Pre-Order Items

Pre-Order Items - City Suburbs (Free Delivery)

  

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                                                      

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next day

Saturday

Before 1:00pm

After 9:00 am  the following day

 

After 1:00 pm

After 9:00 am next working day

Sunday

Before 5:00 pm

After 5:00 pm

After 9:00 am next working day

After 9:00 am the day after next day

 

Pre-Order Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                           

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next day

Saturday

Before 1:00pm

After 9:00 am  the following day

 

After 1:00 pm

After 9:00 am next working day

Sunday

Before 5:00 pm

After 5:00 pm

After 9:00 am next working day

After 9:00 am the day after next day

Delivery Charge
Outer Suburbs Delivery - $15
Specific Time Delivery - $30
* Urgent Delivery is not available for the Pre-order items
* If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.

 

Valentine's Day Items

Valentine’s Day Items - City Suburbs (Free Delivery)

 

Time of placing Order (Singapore time)                                                         

Earliest delivery time (Singapore time)                                                           

12th Feb - 15th Feb                                                  

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 8:00 am the day after next

 

Valentine’s Day period Delivery Charge
Specific Time Delivery - $90
Urgent Delivery - $55
* There will be no time slot selection available during Valentine’s Day period (12th to 15th Feb). All the orders will be delivered between 8am - 6pm.
* No outer suburbs delivery available during Valentine's day period (12th - 15th Feb).
* If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.
Specific Time and Urgent Delivery is subject to capacity availabilty and cannot be guarantee. All final decisions lie with Gift Flowers SG. 

 


 

 

City Suburbs

Central

Alexandra,  Ayer Rajah, Balestier, Bartley, Bishan (Marymount, Sin Ming) Bukit Timah, Buona Vista (Holland Village, one-north, Ghim Moh), Chinatown (Clarke Quay, Kreta Ayer, Telok Ayer), Kent Ridge ,Kim Seng, Little India (Farrer Park Jalan Besar), MacPherson, Mount Faber, Mount Vernon, Museum, Newton, Novena, Orchard Road (Dhoby Ghaut, Emerald Hill, Tanglin), Outram, Pasir Panjang, Potong Pasir, Rochor-Kampong Glam (Bencoolen, Bras Basah, Bugis), Queenstown (Dover, Commonwealth), Raffles Place, River Valley, Singapore River, Tanjong Pagar (Shenton Way), Telok Blangah, Tiong Bahru (Bukit Ho Swee, Bukit Merah), Toa Payoh (Bukit Brown, Caldecott Hill, Thomson), Whampoa

East

Aljunied, Bedok (Bedok Reservoir, Chai Chee, Kaki Bukit, Tanah Merah), East Coast, Eunos, Geylang, Joo Chiat, Katong, Kallang (Kallang Bahru, Kallang Basin, Tanjong Rhu, Mountbatten, Kolam Ayer, Old Airport, Lavender, Boon Keng), Kembangan, Pasir Ris (Elias, Lorong Halus, Loyang), Marine Parade, Paya Lebar, Siglap, Tampines (Simei), Ubi

North

Central Catchment Nature Reserve, Kranji, Lentor, Lim Chu Kang (Neo Tiew, Sungei Gedong), Mandai Sembawang (Canberra, Gambas), Senoko, Simpang, Yishun (Chong Pang)

North-East

Ang Mo Kio(Cheng San, Chong Boon, Kebun Baru, Teck Ghee, Yio Chu Kang), Hougang (Defu, Kovan), Lorong Chuan, Punggol (Punggol Point, Punggol New Town), Seletar, Sengkang (Sengkang New Town, Rivervale, Compassvale (Buangkok), Anchorvale, Fernvale, Jalan Kayu), Serangoon (Serangoon Gardens, Serangoon North)

West

Boon Lay, Bukit Batok, Bukit Panjang, Choa, Chu Kang, Clementi, Jurong East, Jurong West, Pioneer

 

Outer Suburbs

Marina Bay (Esplanade, Marina Bay Sands, Marina Centre, Marina East, Marina South)

Changi (Changi Airport, Changi Bay, Changi East, Changi Village)

Tuas (Wrexham, Promenade, Soon Lee, Tuas South)

Sungei Kadut

Woodlands (Admiralty, Innova, Marsiling, Woodgrove)

Sentosa

 

**Due to limitations and restrictions, we are not able to make deliveries to the following areas in Singapore: 

Jurong Island

ST Kinetics

Shipyards

Singapore Prison Quarters

SATS Inflight Catering

Army Camps

Seletar Aerospace

Off Shore Areas eg. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island

 


Q: Can you arrange delivery at a specific delivery times? 

A: If you do not require same-day delivery of products, you can select your preferred delivery time. However, 24 hours’ advanced notice is required. If the requested gift must be delivered within a specific period of time or within a narrow timeframe, you should contact Customer Support on +65 6280 2212 at least 24 hours in advance of the proposed delivery. In the event that traffic conditions or any other accidents delay delivery, one of our customer service representatives will contact you. If specific delivery times or locations require an additional transportation fee, this will be billed to you. For any delivery enquiries, please contact our Customer Service Hotline on +65 6280 2212.

 

Q: Do you provide same-day delivery service?

A: Under normal circumstances, we can arrange same day deliveries if you can confirm your order before 1:00 P.M. and we will arrange delivery at 4:00 P.M. to 6:00 P.M on the same day. In the event that traffic conditions or any other accidents delay delivery, our customer service representative will contact you to make alternative arrangements.

Same Day delivery is not available during Valentine's Day period (Feb 12 - Feb 15) and Mother's Day period.

 

Q: What if I accidentally provide the wrong delivery address, what will happen and how can this be resolved?

A: Please be careful when providing the delivery details for your order. You are required to ensure that the delivery information provided to us is correct and accurate. Unfortunately, THE TRUNK GROUP LIMITED cannot be held responsible for any failed deliveries that occur as a result of the following:

·      The recipient’s unavailability at the specified delivery address within the specified delivery period

·      An incorrect delivery address

·      There is insufficient information about the recipient to complete the delivery

·      The contact telephone number of the recipient is incorrect or invalid

If you realize that the delivery details you provided is incorrect, please contact Customer Support on +65 6281 9655 at least 48 hours in advance of the requested delivery time.

 

Q: What happens if delivery fails due to incorrect shipping addresses or contact information?

A: If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet all additional delivery charges and will be delivery to the same address again within 24 hours.

 

Q: What happens if delivery fails due to weather or traffic conditions?

A: Any products that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery location within 24 hours.

 

Q: What happens if the recipient is not available at the delivery address at the time of delivery?

A: If perishable products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet any additional delivery charges. If redelivery of any gift that contains fresh fruits, beverage, food, fresh flowers or any other perishable products is not made on the same working day or the next working day, there will be a requirement to replace your order with a new gift in order to ensure the highest quality product. The replacement will be charged at a 30% discount off the original price of the goods.

 

Q: How can I track the progress of my order?

A: Customers can track the progress by contacting our Customer Services on +65 6280 2212.

 

Q: Can I request delivery of gifts during weekends and public holidays?

A: Yes. Pre-ordered gifts can be delivered on weekends and public holidays including Christmas Day and Chinese New Year. However, we do not accept same-day delivery orders on these days.

 

Q: What areas do Gift Flowers Singapore deliver to?

A: The existing service area of Gift Flowers Singapore is limited to the territory of Singapore. However, we will soon expand our business to different regions and cities to meet the needs of customers beyond the Singapore borders.

 

Q: Can I request my flowers to be delivered at a specific time to a specific place e.g at a restaurant at exactly 7pm?

A: Yes, you may specify the delivery time and destination at an additional cost of $150

If you require delivery at a specific time, have an urgent flower order or delivery to more remote areas, please contact our Customer Service +65 6280 2212 our special delivery quotation inculdes a minimum charge of $30. 

The following charges will be implemeted for urgent or specific time delivery during the Mother's Day period and Valentine's Day period (Feb 12 - Feb 15): 
- Urgent Delivery, additional $55 surcharge
- Specific Time Delivery, additional $90 surcharge