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Delivery FAQs

Q: Can I arrange for delivery at a specific time? 

A: If you do not require same-day delivery of products, you can select your preferred delivery time. However, 24 hours’ advance notice is required. If the requested gift must be delivered within a specific period of time or within a narrow time frame, you should contact Customer Support at +65 6280 2212 at least 24 hours in advance of the proposed delivery. In the event that traffic conditions or any accidents delay delivery, one of our Customer Service Representatives will contact you. If specific delivery times or locations require an additional transportation fee, this will be billed to you. For any delivery enquiries, please contact our Customer Service Hotline on +65 6280 2212.

 

Q: Do you provide same-day delivery service?

A: Under normal circumstances, we can arrange for same-day deliveries. If you can confirm your order before 11:00am, we will arrange for delivery between 2:30pm to 6:00pm on the same day. Please refer to our delivery schedule for more details. In the event that traffic conditions or any accidents delay delivery, our Customer Service Representative will contact you to make alternative arrangements.

Same-Day Delivery is not available during Valentine's Day period (12 Feb – 15 Feb) and Mother's Day period.

 

Q: What if I accidentally provide the wrong delivery address? What will happen and how can this be resolved?

A: Please be careful when providing the delivery details for your order. You are required to ensure that the delivery information provided to us is correct and accurate. Unfortunately, Gift Collective Pte Ltd cannot be held responsible for any failed deliveries that occur as a result of the following:

·      The recipient’s unavailability at the specified delivery address within the specified delivery period

·      An incorrect delivery address

·      There is insufficient information about the recipient to complete the delivery

·      The contact telephone number of the recipient is incorrect or invalid

If you realise that the delivery details you provided is incorrect, please contact Customer Support at +65 6281 9655 at least 48 hours in advance of the requested delivery time.

 

Q: What happens if delivery fails due to incorrect shipping addresses or contact information?

A: If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the sender will be required to pay for all additional delivery charges. Re-delivery to the same address will be attempted again within 24 hours.

 

Q: What happens if delivery fails due to weather or traffic conditions?

A: Any products that are undeliverable due to weather or traffic conditions will be re-delivered to the same delivery location within 24 hours.

 

Q: What happens if the recipient is not available at the delivery address at the time of delivery?

A: If perishable products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the sender will be required to pay for any additional delivery charges. If re-delivery of any gift that contains fresh fruits, beverage, food, fresh flowers or any other perishable products is not made on the same working day or the next working day, there will be a requirement to replace your order with a new gift in order to ensure the highest-quality product. The replacement will be charged at a 30% discount off the original price of the goods.

 

Q: How can I track the progress of my order?

A: Customers can track the progress of their order by contacting our Customer Service at +65 6280 2212.

 

Q: What areas does Gift Flowers Singapore deliver to?

A: The existing service area of Gift Flowers Singapore is limited within Singapore. However, we will soon expand our business to different regions and cities to meet the needs of customers beyond the Singapore borders.

 

Q: Can I request for my flowers to be delivered at a specific time to a specific place e.g. at a restaurant at exactly 7pm?

A: Yes, you may specify the delivery time and destination at an additional cost of $150

If you require delivery at a specific time, or have an urgent flower order or delivery to more remote areas, please contact our Customer Service at +65 6280 2212. Our special delivery quotation includes a minimum charge of $30. 

The following charges will be implemented for urgent or specific time delivery during Mother's Day period and Valentine's Day period (Feb 12 - Feb 15): 
- Urgent Delivery - additional $55 surcharge
- Specific Time Delivery - additional $90 surcharge 

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