Terms & Conditions

General Terms of Use

Gift Flowers Singapore is a website owned and operated by Gift Something PTE Ltd. Additionally, Gift Something PTE Ltd operates Gift Hampers Singapore. In using this website, you agree to abide by the following Terms and Conditions, as outlined by Gift Flowers Singapore. We reserve the right to alter these terms at any time we choose, and each change will take immediate effect.

Trademark and Copyright Restrictions

As the owner of this website, Gift Something PTE Ltd owns all rights to the materials featured on Gift Flowers Singapore. This includes images, audio clips, text, downloads and software that may be available on the site. You may not copy or reproduce the material here for commercial purposes, unless you receive prior permission in writing from our company.

Privacy and Security

In using any of the websites operated by Gift Something PTE Ltd, you acknowledge our ability to collect and use personal information that you provide us with. The information that we collect is incredibly limited, and we only use it to complete your purchases. Additionally, the information you give us will improve your experience as a consumer who utilizes Gift Flowers Singapore.

Promotional Materials

As the owners and operators of this website, Gift Something PTE Ltd may contact you on occasion. You may receive emails, faxes or posted mail with promotional information about our newest products. If you would like to opt out of receiving such items, simply email us at hello@giftflowers.com.sg. We will gladly remove you from our mailing list.

Illegal and Fraudulent Activities

Any user who takes the materials owned by Gift Something PTE Ltd and uses them for illegal and/or fraudulent activities is subject to both legal and civil prosecution. Additionally, placing orders under a fake name or with a credit card obtained through fraudulent means is considered an illegal activity. Gift Something PTE Ltd may choose to pursue legal action in these situations.

The owners and operators of Gift Flowers Singapore will only share your information with a third party if it is a necessary factor in completing and delivering your order. We will not disclose any personal information to a third party for a commercial purpose.

In some cases, customers desire the ability to send gifts anonymously. This is a possibility; however, the sender must provide us with the information necessary to complete an electronic transaction. In certain situations, we may be forced to disclose information.

Additionally, Gift Something PTE Ltd will not use cookies to store any of your financial data beyond what is necessary to make the purchase.

Pricing and Transactions

Each price listed on our website is accurate and in Singapore dollars, unless otherwise stated. The only exception to this condition is in the case of a large order. We may offer an exclusive discount in select situations.

Customers should take note that the prices published on the website include the cost of delivery or shipping. Additional cost for deliver to remote areas or special arrangement will be factored in during checkout process of separate bill.  

In some cases, customers may ask for and receive refunds. We will return funds only to the credit card or Paypal account used to make the original purchase. Unfortunately, we are unable to refund customers using third party accounts, cash or cheques.

Discounts

The discounted prices of products listed on this website included delivery or shipping costs. Additionally, each online discount or promotion code is not available for use with other discounts. You should take note of the freight table for additional delivery information.

We reserve the right to apply discounts during certain periods of time only. We will not apply discounts to orders that have already been placed. You must submit a discount before you complete the input of your payment details.

Substitutions

While Gift Flowers Singapore does make every effort possible to deliver products that look exactly like those featured on the website, some items are limited. Seasonal and under-supplied products may be replaced with a substitute. We reserve the right to use products of an equal or greater value as part of the order. We also ensure that the quality of the substituted item matches the quality of the ordered item. For instance, we may send pink roses in the event of a red rose shortage.

Conditions of Delivery

Our website, Gift Flowers Singapore, displays the total required payment before the completion of checkout. In submitting payment details, customers agree to pay this additional delivery and shipping fee.

Any customer who does not choose to receive same-day delivery of purchased items may select a preference for delivery time. In the case that you did choose same-day delivery, your delivery is most likely to be made between the hours of 4 p.m. and 6 p.m. While we make every attempt to deliver flowers on time, traffic conditions and accidents may delay delivery. In the case that this happens, we will contact you as soon as possible.

We do not take responsibility for failed or delayed delivery due to any of the following reasons:

-          Nobody is available to accept the delivery at the specified location and time

-          The address provided for shipping is not correct

-          The sender did not provide sufficient information about the recipient

-          The number on file for the recipient is not valid

-          Bad Weather Conditions

If you have a very specific time frame in which you expect your purchase to be delivered, you should get in touch with our Customer Support hotline at +65 6280 2212. We need at least 24 hours to complete your delivery, and we reserve the right to turn down any request that do not have the resources to provide.

If we are unable to deliver a purchase as a result of unavailability on the recipient’s part or any inaccurate information, the sender is required to pay additional charges for the delivery. In the case of additional transportation time and re-delivery, Gift Flowers Singapore is unable to guarantee that the flowers will retain their exquisite quality. In some cases, we may be required to repackage items. If this is the case, a charge of no more than 70% of the order’s total will be implemented.

If weather or traffic conditions make it impossible to deliver a purchase, we will make another attempt to deliver the items within 24 hours at no additional cost.

If an order must be redirected, we will implement a delivery surcharge.

This schedule will help you determine when your delivery should arrive in Singapore:

Normal Items - City Suburbs

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                           

Before 1:00 pm

After 4:00 pm same day

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 1:00 pm the following day

Saturday

Before 1:00pm

After 4:00 pm same day

 

After 1:00 pm

After 9:00 am next working day

Sunday

Before 5:00 pm
After 5:00 pm

After 9:00 am next working day
After 1:00 pm next working day

 

Normal Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order
(Singapore time)                                            

Earliest delivery time (Singapore time)                                                           

Monday To Friday                           

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next

Saturday

Before 1:00 pm

After 1:00 pm

After 9:00 am the following day

After 9:00 am next working day

Sunday

Before 5:00 pm
After 5:00 pm

After 9:00 am next working day
After 9:00 pm the second working day

     
 

Delivery Charge :
Specific Time Delivery - $30
Urgent Delivery - $20
Outer Suburbs Delivery - $15
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.

 

Pre-Order Items - City Suburbs (Free Delivery)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                           

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next day

Saturday

Before 1:00pm

After 9:00 am  the following day

 

After 1:00 pm

After 9:00 am next working day

Sunday

Before 5:00 pm

After 5:00 pm

After 9:00 am next working day

After 9:00 am the day after next day

 

Pre-Order Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

Monday To Friday                           

Before 5:00 pm

After 9:00 am the following day

After 5:00 pm

After 9:00 am the day after next day

Saturday

Before 1:00pm

After 9:00 am  the following day

 

After 1:00 pm

After 9:00 am next working day

Sunday

Before 5:00 pm

After 5:00 pm

After 9:00 am next working day

After 9:00 am the day after next day

Delivery Charge :
Outer Suburbs Delivery - $15
Specific Time Delivery - $30
*Urgent Delivery is not available for the Pre-order items
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.

 

Valentine’s Day Items - City Suburbs (Free Delivery)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

12th Feb - 15th Feb

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 8:00 am the day after next

Valentine’s Day Items - Outer Suburbs (Additional Delivery Charge: $15)

 

Time of placing Order (Singapore time)                                                           

Earliest delivery time (Singapore time)                                                           

12th Feb - 15th Feb

Before 5:00 pm

After 8:00 am the following day

After 5:00 pm

After 8:00 am the day after next

Valentine’s Day period Delivery Charge :
Specific Time Delivery - $90
Urgent Delivery - $55
* There will be no time slot selection available during Valentine’s Day period (12th to 15th Feb). All the orders will be delivered between 8am - 6pm.
*If you require delivery at a specific time and urgent delivery, please contact our Customer Service +65 6280 2212 for a special delivery quotation.

 

City Suburbs

Central

Alexandra,  Ayer Rajah, Balestier, Bartley, Bishan (Marymount, Sin Ming) Bukit Timah, Buona Vista (Holland Village, one-north, Ghim Moh), Chinatown (Clarke Quay, Kreta Ayer, Telok Ayer), Kent Ridge ,Kim Seng, Little India (Farrer Park Jalan Besar), MacPherson, Mount Faber, Mount Vernon, Museum, Newton, Novena, Orchard Road (Dhoby Ghaut, Emerald Hill, Tanglin), Outram, Pasir Panjang, Potong Pasir, Rochor-Kampong Glam (Bencoolen, Bras Basah, Bugis), Queenstown (Dover, Commonwealth), Raffles Place, River Valley, Singapore River, Southern Islands, Tanjong Pagar (Shenton Way), Telok Blangah (Bukit Chandu, Bukit Purmei, HarbourFront Keppel Radin Mas, Mount Faber), Tiong Bahru (Bukit Ho Swee, Bukit Merah), Toa Payoh (Bukit Brown, Caldecott Hill, Thomson), Whampoa (St. Michael's)

East

Aljunied, Bedok (Bedok Reservoir, Chai Chee, Kaki Bukit, Tanah Merah), East Coas,t Eunos, Geylang, Joo Chiat, Katong, Kallang (Kallang Bahru, Kallang Basin, Tanjong Rhu, Mountbatten, Kolam Ayer, Old Airport, Lavender, Boon Keng), Kembangan, Pasir Ris (Elias, Lorong Halus, Loyang), Marine Parade, Paya Lebar, Siglap, Tampines (Simei), Ubi

North

Central Catchment Nature Reserve, Kranji, Lentor, Lim Chu Kang (Neo Tiew, Sungei Gedong), Mandai Sembawang (Canberra, Gambas), Senoko, Simpang

North-East

Ang Mo Kio( Cheng San, Chong Boon, Kebun Baru, Teck Ghee, Yio Chu Kang), Hougang (Defu, Kovan), Lorong Chuan, North-Eastern Islands, Punggol (Punggol Point, Punggol New Town) Seletar, Sengkang (Sengkang New Town, Rivervale, Compassvale (Buangkok), Anchorvale, Fernvale, Jalan Kayu), Serangoon (Serangoon Gardens, Serangoon North)

West

Boon Lay (Tukang, Liu Fang, Samulun, Shipyard), Bukit Batok (Bukit Gombak, Hillview, Guilin, West, East), Bukit Panjang Choa, Chu Kang (Yew Tee), Clementi (Toh Tuck, West Coast, Pandan), Jurong East (Toh Guan, International Business Park, Teban Gardens, Penjuru, Yuhua, Jurong Regional Centre, Lake, River. Port), Jurong West (Hong Kah, Taman Jurong, Bulim, Boon Lay Place, Chin Bee, Yunnan, Central, Kian Teck, Safti), Lim Chu Kang, Pioneer (Joo Koon, Gul Circle, Pioneer Sector), Tengah, Western Islands Planning Area, Western Water Catchment (Murai, Sarimbun)

 

Outer Suburbs

Marina Bay (Esplanade, Marina Bay Sands, Marina Centre, Marina East, Marina South)

Changi (Changi Bay, Changi East, Changi Village)

Tuas (Wrexham, Promenade, Pioneer, Soon Lee, Tuas South)

Sungei Kadut

Woodlands (Admiralty, Innova, Marsiling, Woodgrove)

Yishun (Chong Pang)

Sentosa

 

As of the present time, Gift Flowers Singapore delivers items only to Singapore. We intend to expand our services to various regions around the world to meet the needs of customers outside of the region.

Cancellations

At some point, you may wish to cancel an order. If this is the case, we ask that you give us at least 48 hours notice prior to delivery time. If we receive your cancellation request within 48 hours of delivery time, we reserve the right to charge you $15 as part of administrative fees. In the case that we have already purchase packaging materials and flowers, we may be unable to cancel your order.  This is also the case if the package has already been shipped. You will be required to pay the full value of the purchase.

The process of cancelling an order begins with a call to Customer Service at +65 6280 2212. You can also email our representatives at hello@giftflowers.com.sg. Please provide details about your order so that we can follow up effectively.

As mentioned above, we can only refund charges to the original PayPal or credit card account used to make the order.

Alterations and Amendments

Gift Flowers Singapore reserves the right to refuse requests for order amendments and alterations.

You must request any change to an order at least 48 hours before delivery. We cannot permit replacements and amendments that are made within 48 hours of pre-determined delivery. We cannot make an order amendment to products in the process of preparation or transportation. If we are able to make an amendment to the order, we cannot refund a discrepancy. If the amendment requires additional fees, the customer will be charged.

Flower Quality

While Gift Flowers Singapore is dedicated to sending flowers of excellent quality, flowers are perishable items. We hope that each gift we send will bring a smile to the recipient’s face. The life span of natural flowers may be affected by a number of conditions – where they are kept, how they are taken care of and how they are handled. In order to ensure that your flowers live for as long as possible, you should give the stems a beveled tail cut. Recipients should also replace the flowers’ water every other day, keep them out of direct sunlight and prevent them from overheating.

Because flowers, leaves and foliage are natural products, the way they look will differ depending on the season, environment and current weather. The product images used on Gift Flowers Singapore are for reference only. We try to ensure that flowers are of high quality and resemble the photos, but this is not a guarantee.

Complaints

Due to the fact that the items we ship are perishable, we are unable to refund orders once they have been delivered. If you wish to make a complaint about any of the items you have received, please get in touch with our Customer Service department within 24 hours of receipt. Our representatives are passionate about working with you to resolve your complaint and ensure that you are happy. If you reach out to us on a holiday or while the office is closed, one of our representatives will get in touch with you by the next business day.

If you do make a complaint about the product you receive, Gift Flowers Singapore has the right to request a photo of the product you received. We may also request to retain the original product as part of our investigation process.

Returns and Refunds

Flowers are perishable and natural. For this reason, Gift Something PTE Ltd is unable to accept refunds or returns. If you are unsatisfied with the flowers you have received, we encourage you to get in touch with our Customer Service hotline. We will deal with each case individually.

Disclaimer

Gift Something PTE Ltd is limited in liability in regards to each of the following factors:

-          Replacement and supply of goods, in addition to the cost of replacing goods

-          Supply of services and cost of supplying services

 Gift Something PTE Ltd does not guarantee that our website, information, ideas, products or services will meet your specific requirements. This limitation applies to any and all liability, however alleged, unless it is prohibited by the law. 

 In deciding to use this website, you acknowledge your inability to seek profit or revenue by using it. You agree that you are not trying to use Gift Something PTE Ltd as a source of direct or indirect damages as the result of placing an order.