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FAQs

At Gift Flowers Singapore, we believe that every customer is individual, not a nameless and faceless entity. We understand the unique needs and desires of each customer. For this reason, we strive to address common concerns and questions. You will find many answers to frequently asked questions on this page. If you have further questions about our services, please do not hesitate to contact our Customer Service Representatives at +65 6281 9655. We look forward to hearing from you!

 

Q: How can I pay for my purchases on Gift Flowers Singapore?

A: You can simply settle your payment with your credit card or PayPal via our online platform. We also accept payment via PayNow and direct bank transfer.

 For PayNow
UEN number: 201917859G.

For Direct Bank Transfers
Bank: DBS Bank
Account name: Gift Collective Pte Ltd
Account Number: 072-011072-2
Swift Code: DBSSSGSG

Please send payment receipt to: jessheena@giftflowers.com.sg

Q: What should I do if Gift Flowers Singapore does not accept my credit card?

A: Unfortunately, we are unable to accept all forms of payment if your credit card is not included in our list. You may also get in touch with our Customer Service Representatives via phone +65 6280 2212 or email (hello@giftflowers.com.sg). We are happy to help you complete your purchase with a credit card.

 

Q: My credit card is a non-Singapore issued credit card. Can I still make payment online?

A: Yes, we accept most major credit cards on our website regardless of the issuing country. However, please note that transactions will be in Singapore Dollars and may be susceptible to your card issuer’s currency conversion rates. 

If you are experiencing difficulty on our website and your card cannot be processed, you can reach out to us at +65 6280 2212 or through email at hello@giftflowers.com.sg. Our Customer Service Representatives will be happy to provide you with alternative payment methods.

 

Q: How secure is the information I provide Gift Flowers Singapore?

A: We encrypt each piece of data you submit through this website. We also use reCAPTCHA to protect our customers from unauthorised access by automated programs.

 

Q: Can I cancel my order with Gift Flowers Singapore?

A: Yes, however please note that you are required to cancel the order at least 48 hours prior to the scheduled delivery. You can do this by contacting our Customer Service Representatives via +65 6280 2212 or hello@giftflowers.com.sg. Please provide the details of your order in the email.

We may be able to accommodate some requests within 48 hours of delivery; however, a fee of $15 will be charged to cover administrative fees.

Unfortunately, we are unable to cancel orders with items that have already been purchased and/or packaged. You will be required to pay the full price of the order.

 

Q: Can you deliver my flowers at a specific time?

A: We can accommodate most requests, but you would need to contact us at least 24 hours before your delivery. If you have a very specific time request (e.g. 7 p.m.), we can accommodate you for a fee of $30. If you did not specify a time frame in your order, or wish to make a change, please contact us. Please do this at least 24 hours before your requested delivery time.

It is always possible that traffic conditions, weather conditions or accidents may prevent us from fulfilling a request. If this is the case, one of our Customer Service Agents will get in touch with you as soon as possible.

Also, please keep in mind that we might have to charge additional fees for re-delivery or additional delivery services.

 

Q: Can I have flowers delivered the same day I order them?

A: Yes, but only if you make the order before 11am. The earliest delivery time for same-day delivery would be 2:30pm to 6:00pm. Please refer to our delivery schedule for more details.

 

Q: What should I do if I accidentally provided the wrong delivery address?

A: You should always be careful when providing the details of your order. We are not held responsible for failed deliveries based on an incorrect or invalid delivery address or contact phone number for the recipient.

If you find that you have made an error, get in touch with Customer Service right away, giving us at least 48 hours to correct the order.

If we are unable to deliver a product due to the recipient’s unavailability or an inaccurate address, we will attempt to make delivery again within 24 hours. We will charge the sender an additional fee for re-delivery.

 

Q: What happens if weather or traffic conditions prevent delivery?

A: If we realise that weather or traffic conditions are preventing us from making a delivery, we will deliver again within 24 hours at no additional cost to the sender.

 

Q: Do you offer order tracking through your website?

A: Yes, customers can track their order by contacting our Customer Service Representatives.

 

Q: Can I change my order after I have paid for it?

A: Unfortunately, we are unable to change an order once it is in the process of preparation or shipping. For orders that have not been prepared, we may charge an additional fee based on the type of change. We are not able to refund any difference in price.

 

Q: Do you deliver on public holidays?

A: Unfortunately, we do not deliver on public holidays. Please refer to our delivery schedule for more details.

 

Q: How do I know if you have received my order?

A: Customers will receive a confirmation email after placing orders. Get in touch with Customer Service if you have yet to receive email confirmation.

 

Q: Where does Gift Flowers Singapore deliver?

A: At this point in time, we are only able to deliver within Singapore. However, we will soon expand our business to different regions and cities to meet the needs of customers beyond the Singapore borders.

Q: Do you offer a corporate account function?

A: Yes, regular corporate customers may enjoy a special account. If you would like to learn how you can obtain such an account, please call our Customer Service number at +65 6280 2212.

 

Q: Do you have a Data Privacy Policy?

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any requests, in the following manner:

Email to hello@giftflowers.com.sg or call +65 6280 2212

© 2019 Gift Collective Pte Ltd. All Rights Reserved.